GENERAL CONDITIONS BAECHLER BUSINESS

SERVICES

We undertake to clean using professional methods, treating the articles entrusted to us with the greatest care and respecting the environment.

LIABILITY

  1. The fabric cleaning firm is released from all liability apart from in cases of serious negligence. Our liability is only incurred if the article to be treated undergoes the cleaning process recommended on the care label. If there is no care label, we expressly decline all liability.
  2. Despite the simple professional verification that we carry out on receiving the articles, we cannot be held liable for damage due to non-identifiable properties or hidden defects such as insufficient resistance of the fabrics or seams, non-fastness of colours or prints, pen in lining, previous defects, damaged buckles, zippers, shoulder padding, embellishments, etc., or if the care label instructions are incorrect. No liability for shrinkage or colour fading within usual tolerances is accepted.
  3. The need for a specific treatment must be clear especially in the case of a textile that can easily be seen to be delicate or stains that require special treatment. The care symbol and/or the care instructions on the care label are determining for the cleaning of the fabrics.
  4. We may make reservations on receiving the articles to be treated.
  5. There is no guarantee of success by the enterprise.

MEMBERSHIP & BUSINESS CARD

  1. The Business Card is accepted in the framework of the dry-cleaning offer in your firm. It gives the right to the following advantages:
    • a cover for clothes storage
    • special offers for your firm’s staff
    • free delivery to your place of work
  2. Baechler reserves the right to modify or interrupt the card and its conditions of use at any time. Pursuant to the data protection law (LPD) of 19 June 1992, the bearer of the card is informed that his or her replies to the membership questionnaire are necessary for processing and issuing the card. The card bearer is informed that he or she has a right to access and rectify personal particulars concerning him or her. This right can be exercised by letter sent to:
    Baechler Teinturiers SA – 5, route de Jussy – 1225 Chêne-Bourg.
  3. Card renewal: the card is valid for one year as of its issue date, Membership is tacitly renewed for one year at the expiry date if the bearer continues to use the services.
  4. Loss, theft or damage: the bearer must notify the loss or theft of his or her card. Change of address: to be able to continue to benefit from the advantages of the card, the bearer must notify any change of address or name.
  5. Should you not be using the service within the first three months, a CHF 10.- administration fee will be invoiced.

RETURN

  1. We do our utmost to respect the agreed delivery times. Late delivery does not, however, give the right to compensation.
  2. The articles must be recovered within two months of being deposited with us. Thereafter, we may freely dispose of them without indemnifying the customer.
  3. If the cleaning mandate cannot be performed, the articles are returned as are. The number and type of pieces indicated on the check list of deposited articles are determining for the return of the entrusted articles.

COMPLAINTS

  1. Complaints must be promptly notified to our customer service on 022 869 24 44 within three working days of receiving the articles and the receipt for payment must be kept.
  2. We carefully investigate complaints, provide explanations or take position providing reasons.
  3. In Switzerland it is not possible to insure damage in the fabric care sector. In the event of damage caused to an article or loss of an article for which we are liable, the customer receives compensation according to the table of depreciated current values. Compensation is only for the articles entrusted to us. There shall be no replacement in kind.
  4. Swiss law is applicable to the exclusion of any other law. If no agreement can be found, we recommend that the parties refer the case for expert assessment and arbitration before the joint authorities for the settlement of disputes of the Swiss Association of Fabric Cleaning Enterprises (Association suisse des entreprises d’entretien des textiles - ASET).
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